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Terms & conditions of our money-back guarantee
If you’re not satisfied with the article we published for you, you can always request a full refund. Your satisfaction is our top priority, and if, for any number of reasons, you’re not pleased with our service, we will gladly offer a redo or even a complete refund upon your request.
Refund requests during the writing stage
When your order is at the writing stage of our process, our writers are already tasked with your article, and at this point, they’re paid in advance with your order deposit. If, on any grounds, you decide to put in a refund request at this stage; we will be able to offer 50% of your deposit as a refund. Do take into account that you will still receive your article(s), as we have already written it, and you can request revisions if you choose to. You will have full control of the article(s) we provide to you, and you can use it however you wish.
Refund requests during the publication stage
Unfortunately, we cannot provide you with a refund after your order is at the publication stage. We simply won’t be able to recover any resources we put into your order during publication, so it’s not feasible for us to offer a refund at that point. We would like to request you to please thoroughly review your article before allowing us to publish it.
Our experts have provided us with the following checkpoints for you to keep in mind when reviewing your article:
Our experts have provided us with the following checkpoints for you to keep in mind when reviewing your article:
Your requirements are being satisfied by the article
Updated and accurate business details are used in the article before it goes live
Free of spelling and grammar mistakes
Targeted keywords are integrated into the article
The anchor text and the links are accurate and working
Any images or videos you desire to be included in your article are integrated and precisely positioned in the content
Refund requests after order completion
If your article does not turn out the way you wanted, specifically if the content you provided and approved doesn’t match the published article, you can request a free of cost removal + republis. Please note that this particular policy does not cover the difference in the publication’s formatting or the images/videos placement. This is because every site has its own structuring and formatting, which we cannot control.
*In case your article hasn’t been published yet, you can get a full refund as per our money-back policy statement.
All other reasons for a refund request will be considered but are not guaranteed.
*In case your article hasn’t been published yet, you can get a full refund as per our money-back policy statement.
All other reasons for a refund request will be considered but are not guaranteed.
How long will the refund take?
Upon receiving your refund request, we will thoroughly investigate the matter. Our team will approve or deny the request, based on our refund policy statement, within 2 – 3 business days of receiving your request.
As for credit card refunds, it will take 5 to 10 business days for your credit card to receive the refund payment. This is the standard time credit card companies take to process a refund.
If you paid us using PayPal, you will receive your refund payment immediately into your PayPal account once we are done processing your refund. If you used your PayPal balance to pay us, the refund money should be available imediately for you to use, however, if you paid with your bank account or credit card, it may take take 3 – 5 business days for you to receive your refund payment, this may take longer depending on your bank.
Please note that we will always return your refund back to the bank account, credit card, or PayPal account that you used to pay for our service. We cannot return your refund to another account.
As for credit card refunds, it will take 5 to 10 business days for your credit card to receive the refund payment. This is the standard time credit card companies take to process a refund.
If you paid us using PayPal, you will receive your refund payment immediately into your PayPal account once we are done processing your refund. If you used your PayPal balance to pay us, the refund money should be available imediately for you to use, however, if you paid with your bank account or credit card, it may take take 3 – 5 business days for you to receive your refund payment, this may take longer depending on your bank.
Please note that we will always return your refund back to the bank account, credit card, or PayPal account that you used to pay for our service. We cannot return your refund to another account.
Requesting a Refund
In order to start your refund process, send us an email at info@outreachgirls.com informing us about the problem you faced with our service. Please don’t forget to mention the email address that you used to order our services.